OUR MANAGED
SERVICE CONTRACTS

We can partner with your business to provide comprehensive guidance and assistance with your charger network.

From the daily management of your charging network, through to policy creation and remote monitoring, we will assist you with your service operations.
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WHAT DOES OUR MANAGED
SERVICE CONTRACT INCLUDE?

DEDICATED
ACCOUNT TEAM

Consisting of an in-house technical team and nationwide service engineers, all of whom are on-hand to assist with any onboarding and technical queries you may have.

24/7
DRIVER ASSIST

Providing additional support during out-of-hours service, including troubleshooting guidance.

SOFTWARE
ACCESS

Our EV managed service platform provides full visibility to all reported issues and their current status to the team.

ALERT
MONITORING

Alerts come into centrally managed system, allowing us to quickly resolve issues and minimise the risk of further problems. Staffed by a highly experienced team.

ASSET
TAGGING

With a unique identification tag on every charger, faults can be easily identified and escalated to the service team. Report faults with a simple scan of a QR code.

SERVICE LEVEL
AGREEMENTS

Our nationwide service engineers, can attend sites, within 48 hours, 7 days and 14 days, dependent upon contract type.

POLICY
CREATION

Creating new policies to best suit your business needs and also support with the modification of existing, applying necessary changes throughout your network of sites, chargers and employees.

REGULAR APP &
SERVICE UPDATE

Our app undergoes rigorous and constant testing as we deliver all necessary, hassle-free upgrades via the Apple Store and Google Play.

REMOTE
SUPPORT

Providing assistance and remote support through our back-end supporting software. Potentially saving on costly service visits.
These functions are accessible to both users and administrators via the phone application or backend system.